Motorola ® Symbol ® Kiosk Soft - Hard - Factory Reset

MK4900 Soft Reset - Warm Boot

1. Select Start > Programs > Warmboot. Alternatively, use the Application Program Interface (API).

MK3900 / MK4900 Hard Reset - Cold Boot

1. Press and hold the Reset button for 10 seconds to reboot the device.

1. To perform a cold boot press and hold buttons B and C until the display goes blank
    (typically 15 seconds) then release buttons. The MK2000 reboots.
2. To prevent the MK2000 from entering an application, simultaneously hold down buttons A and D
    just after the blue Performing System Initialization (Phase 1) screen appears.
   The A and D buttons must be held down before the message changes to Phase 2.
3. When the Enter Password prompt appears, enter DDBAC and touch OK on the screen,
    or simultaneously press the A and B buttons for Enter.
4. The MK2000 enters Protected Mode and the Win CE desktop appears.

1. Connect the MK1200 to the host computer by connecting the USB cable (Symbol p/n 25-64626-01R) to the ActiveSync
  (RS-485) port on the MK1200, and the other end to a USB port on the host computer.
2. In ActiveSync on the host computer, click Explore. Windows® Explorer opens the Mobile Device window for the MK1200.
3. Open a new Windows® Explorer and browse the host computer to locate the file.
4. Right-click on the file and select Copy.
5. Right-click in the MK1200 Application folder and select Paste. A prompt requests to overwrite the existing file (if present).
6. After downloading the mkconfig.reg file, perform a remote or local cold boot to apply the new settings:
    a) Remote Boot: After loading the configuration file onto the MK1200 using the wired or wireless Ethernet connection,
         use the RDM to send a command over the network to initiate a remote cold boot of the MK1200.
      i)  Select the MK1200 to cold boot from the list box in the Remote Device Manager screen.
     ii) From the RDM main toolbar, select Actions > Cold Boot. Allow approximately one minute for the MK1200

          to reboot and reconnect, then select View > Refresh to verify the device rebooted successfully.
     b) Local Boot: To manually cold boot the MK1200, which enables the settings within the mkconfig.reg file to load,
          press and hold buttons B and C on the MK1200 until the display goes blank (typically 15 seconds), then release the buttons.
         Alternatively, to cold boot the MK1200, select the Reboot option from the System Menu File menu.

1. Connect the MK1100 to the host computer by connecting the USB cable (Symbol p/n 25-64626-01R) to the Debug port

    on the MK1100, and the other end to a USB port on the host computer.
2. In ActiveSync on the host computer, click Explore. Windows® Explorer opens the Mobile Device window for the MK1100.
3. Open a new Windows® Explorer and browse the host computer to locate the file.
4. Right-click on the file and select Copy.
5. Right-click in the MK1100 Application folder and select Paste. A prompt requests to overwrite the existing file (if present).
6. After downloading the mkconfig.reg file, perform a remote or local cold boot to apply the new settings:
    a) Remote Boot: After loading the configuration file onto the MK1100 using the wired or wireless Ethernet connection,
        use the RDM to send a command over the network to initiate a remote cold boot of the MK1100.
     i) Select the MK1100 to cold boot from the list box in the Remote Device Manager screen.
    ii) From the RDM main toolbar, select Actions > Cold Boot. Allow approximately one minute for the MK1100 to reboot and reconnect,
        then select View > Refresh to verify the device rebooted successfully.
    b) Local Boot: To manually cold boot the MK1100, which enables the settings within the mkconfig.reg file to load,
        press and hold buttons B and C on the MK1100 until the display goes blank (typically 15 seconds), then release the Buttons.

MK500 Soft Reset - Warm Boot

1. Select Start > Programs > Warmboot. Alternatively, use the Application Program Interface (API).

MK500 Hard Reset - Cold Boot

1. Before downloading the configuration file (.reg file) to the MK500 Application folder, rename it mkconfig.reg. Use one of the following methods to download the file to the MK500:
 ．Copy the mkconfig.reg file to the MK500 Application folder using a USB ActiveSync Connection.
 ．Send the file to the MK500 Application folder using FTP or AirBeam.
 ．Copy the mkconfig.reg file to an SD card, then transfer the file into the MK500 Application folder.
2. Press and hold Reset button on the side of the MK500 for 10 seconds, then release, OR remove and apply power.